Last Updated: December, 2025
Welcome to Bright Touch Cleaning Service. By using our website, booking our services, or interacting with our platform, you agree to the Terms and Conditions outlined below. Please read them carefully before proceeding.
- Acceptance of Terms
By accessing our website or booking any cleaning service with us, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
- Services Provided
We offer residential and commercial cleaning services as listed on our website.
Service descriptions, pricing, and availability may be updated at any time.
- Booking and Appointments
Bookings can be made through our website, phone, WhatsApp, or email.
Appointment times are subject to availability.
Clients must provide accurate details including location, preferred service, and special instructions.
- Payment Terms
Payments may be made before or immediately after service, depending on the plan chosen.
We accept cash, bank transfers, or any payment method listed on our website.
Prices may vary based on service type, home size, special requests, or additional tasks.
- Cancellation & Rescheduling
Clients must notify us at least 24 hours before the scheduled time to cancel or reschedule.
Cancellations made less than 24 hours before the appointment may attract a fee.
We reserve the right to cancel or reschedule due to emergency, unsafe environment, or unexpected circumstances.
- Customer Responsibilities
To ensure quality service, clients must:
Provide access to the cleaning location at the agreed time.
Secure or remove valuable items.
Inform us about pets, special cleaning needs, or sensitive areas.
Ensure electricity and running water are available.
- Satisfaction Guarantee
Your satisfaction is important to us.
If you are not satisfied with any part of the cleaning, kindly notify us within 24 hours, and we will make reasonable efforts to correct the issue at no additional cost.
- Damages & Liability
Our team handles all items with care, but accidents may occur.
We are not responsible for pre-existing damages, wear and tear, or items that were not properly secured.
Any damage caused directly by our staff must be reported within 24 hours, supported with evidence.
- Health & Safety
We reserve the right to refuse service in environments that pose health or safety risks, including hazardous materials, infestation, or violence.
- Privacy Policy
We respect your privacy.
Any personal information collected (such as name, contact details, or address) is used solely for service delivery and will not be shared with third parties without permission.
- Website Usage
You may not copy, reproduce, or distribute any content from our website without permission.
Unauthorized use of our website or booking system may lead to legal action.
- Changes to Terms
We may update these Terms & Conditions at any time. Changes take effect immediately once posted on this page.
- Contact Information
For questions or concerns regarding these Terms & Conditions, please contact us:
Phone: +44-7459-333136
Email: bcleaning41@yahoo.com
